Returns / Shipping

Returns Policy
You may return most new, unopened items or defective products within 10 days for a full refund. If you have ordered the wrong product or do not need the product ordered you are able to return the item in person or post at your expense for a full refund. If the product is faulty we will either exchange it or refund the cost. Our No returns Policy does apply to our Pre-packaged fillings / Sprinkles and Sugar Flowers. Please contact us for further information.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram

The freight estimator on the checkout is the most we will charge you but generally we can use alternative shipping methods which are cheaper, this saving will be passed on to you.

For all orders we use a variety of couriers or Australia Post, all depending on where you are and size and weight of your parcel. We always look at a few options for freight and select the best priced option for each individual order.

All Australia Post articles are sent registered post, so are fully trackable, as are all our courier options. Express Post is an option, Put a request in the comments box and ask to be contacted re freight.

Once order is placed, we will pick the order and then calculate the freight. Your credit card if supplied will be charged the final price including updated freight charge. If you place a comment requesting to be contacted in regards to freight then we will contact you by phone or email, and you will then have the option to accept or not before sending

Skyies Cakes is Australia's leading cake decorating and baking supplies company. Our commitment is, and always will be, to provide you with quality products at competitive prices and extraordinary service that goes beyond your purchase to ensure baking success.