Don't forget to check out the clearance section for some great savings!

Returns / Shipping

Returns Policy
You may return most new, unopened items or defective products within 10 days for a full refund. If you have ordered the wrong product or do not need the product ordered you are able to return the item in person or post at your expense for a full refund. If the product is faulty we will either exchange it or refund the cost. Our No returns Policy does apply to our Pre-packaged food products including Mixes, Fillings, Chocolates, Sprinkles and Sugar Flowers etc. Please contact us for further information.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram

The freight estimator on the checkout is the most we will charge you but generally we can use alternative shipping methods to best suit your items.

For all orders we use a variety of couriers or Australia Post, all depending on where you are and size and weight of your parcel. We always look at a few options for freight and select the best priced option for each individual order.

If you place a comment requesting to be contacted in regards to freight then we will contact you by phone or email, and you will then have the option to accept or not before sending. We alternatively have set rates including postage and handling available direct.

Skysies Cakes is Australia's leading cake decorating and baking supplies company. Our commitment is, and always will be, to provide you with quality products at competitive prices and extraordinary service that goes beyond your purchase to ensure baking success.